Shop Terms + Conditions

SHOP POLICY

Payment

I accept payment through Etsy, Paypal, or personal check for all my products and custom work. If you send a check, please understand that I have to wait for the check to clear before I begin custom work or send a product to you.

For medium to large custom projects ($150+), I can accept either a deposit payment (50%) or full payment up front. Sorry, I cannot begin work without payment. For smaller projects ($149 and lower), I require full payment up front.

Shipping

Buyer is responsible for all shipping costs. Please notify me if you want insurance or delivery confirmation. My default shipping method is USPS First Class Mail or Priority Mail, but I am happy to ship UPS or Fed-Ex. International buyers are welcome here.

Refunds and Exchanges

If you cancel your order before I begin work on it, I will refund you in full. If I have begun work on your order, please understand that I will need to be compensated for my time. Dually, you will be issued a partial refund.

For custom work, I involve you in every step of the design and will send you ample pictures as I work (on invitations, posters, typography on envelopes), so if you are not liking how it is shaping up, please speak up and I will modify appropriately. We’re in this together!

If your work is lost or damaged in the mail, I cannot offer a refund or a re-do unless the item was insured. I will give you the option of purchasing insurance before I send the piece. I package all of my items extremely carefully, but even so there is the chance of damage or misplacement on the mail carrier’s part. Dually, I strongly recommend that you purchase insurance.

For digital products, no refund request can be accommodated. Due to the instant download nature of the product, I cannot offer any refunds. If you are unhappy with the product, contact me with suggestions for modifying the product to fit your needs. If your suggestions are in line with what would be useful for other clients as well, I will grant your request.

For art prints and readymade products, refunds may be granted provided you let me know why you are unhappy with the product. If the product arrives damaged, please send a photo and I will be happy to replace your order.

Additional Policies and FAQs

Please note that every custom order is subject to custom pricing. For this reason, please contact me for pricing {either via my Contact page or in an email to [email protected]} on anything you would like created or for wholesale orders.

TERMS AND CONDITIONS

Legal Terms

All clients must read and agree to the points laid out below. By entering into a business relationship with The Postman’s Knock, you (the Client) agree and consent to the following terms and conditions:

General

The Postman’s Knock will carry out work where an agreement is provided either by email, telephone, mail, Etsy conversation, or Skype. An ‘order’ is deemed to be a written or verbal contract between The Postman’s Knock and the Client.

Payment

For Paypal payments and Paypal credit card payments, the Client has the option of paying in full up front or making a 50% deposit of the total cost of the design {See “DEPOSIT PAYMENTS”}. If the work is quoted at under $149, payment is due in full beginning design work. If you choose to make a deposit, the remaining balance will be invoiced to you along with the completed design. Payment is required within three business days. Once a design has been completed and approved, the final balance is then due. There are NO exceptions to this; e.g. if the Client decides s/he no longer wants the design, as they have commissioned the work and paid a deposit s/he is still obligated to pay for the work that has been done. Non-payment will result in legal action being taken if necessary. Once full payment is received for a design, it is assumed that the project has been completed to the client’s satisfaction and no refunds can be offered.

For check payment, the amount must be paid in full. The check must clear before any work can be completed.

Abandoned Status

If the Client should abandon a project or contract after work has commenced (no contact within 21 days), the deposit will be lost. Please understand that once a project has started, it is important to be communicative and see it through until its completion. Dealing with large time intervals is difficult for both the Client and the Designer.

Deposit Payments

Should the Client choose to make a deposit rather than pay in full, here is the process:

  1. The Client pays a 50% deposit of the total cost of the design.
  2. For logos, concepts will be sent to the client. For other custom work including illustrations and calligraphy, a preliminary sketch will be sent to the Client.
  3. Based on these concepts or sketches, the Client will choose a design {or approve a design}, and The Postman’s Knock will move forward with that Design.
  4. For logos, revisions will be created until the Client is satisfied, with the fourth and subsequent logo revisions costing $20.00 apiece. For other pieces {custom calligraphy/illustration}, there are no revisions due to the physical/tangible nature of the commissioned product.
  5. Once the Client accepts the design {or if the Client is not heard from within three business days}, the remaining balance will be invoiced to you.
  6. If payment is not received within 14 business days, I reserve the right to add late payment charges to the balance. This charge is 10% of the total design cost.

Abandoned Status: Deposit Payments

If a client should abandon a project or contract after work has commenced {no contact within 21 days}, an invoice shall be issued for the full quoted amount, regardless of project status on abandonment. Abandoned contracts in cases where the Client is non-responsive are also subject to an accelerated collections policy, and will be submitted to a third-party collections agency if not paid or addressed within 30 days.

Timeframe and Delivery

The Postman’s Knock will provide the initial draft concepts to the Client within the timeframe agreed upon in the initial consultation. The Postman’s Knock will post the initial sketch or designs in an email or to a web site for review by the Client. The Client will then be able to view his/her draft design/s and also be able to provide feedback concerning the design. The Postman’s Knock will analyze the Client’s feedback and revise the designs. The revised samples will be presented to the Client within a specified timeframe.

Regular working days are Sunday through Friday, 10:00 AM – 7:30 PM MTN, excluding US holidays. Once the Client has approved the final design, the Client will complete any remaining payment owed, and The Postman’s Knock will then proceed with the delivery phase. If dealing with a digital product, all specified formats of the design are then emailed to the client for his/her use. If the product is physical, it will be mailed by the client’s preferred carrier {default is USPS Priority Mail}.

Copyright/Trademarks

Designs remain the property of The Postman’s Knock until all outstanding accounts are paid in full. Logos created by The Postman’s Knock become copyrighted by the Client, but The Postman’s Knock reserves the right to display these designs on The Postman’s Knock website. The Postman’s Knock cannot take responsibility for any copyright infringements caused by materials submitted by the Client. The Client unconditionally guarantees that any element of text or graphics furnished to The Postman’s Knock for inclusion in the design do not infringe on any copyright or trademarks that have been already established by another company or organization. The Client will hold harmless and protect The Postman’s Knock from any claim or suit arising from the use of such as furnished by the client. The Postman’s Knock will carry out no research or checking on the legal availability of the name they are creating designs for. It is the Client’s responsibility to ensure that the name of their product, company or service is not already in use, and it is the Client’s sole responsibility to secure a service mark or trademark to protect the rights to any name or image. The Postman’s Knock will not be held responsible for any legal action that may result from improper due diligence on the availability of a company name or image. The Postman’s Knock reserves the right to display design work in their portfolio.

Revisions

The initial price quote assumes a reasonable, average number of revisions per design item; but on very rare occasion, a project arises in which the Client requests an additional amount of drafts or revisions.

For logos, four revisions are included. The fifth and subsequent revisions will incur a cost of $20.00 per revision.

For other digital work including invitations and tattoo design, three revisions are included. The fourth and subsequent revisions will incur a $10.00 cost per revision.

On physical work {calligraphy, illustrations}, the Client cannot make revisions to the final product. If the Client requires the work to be re-done, the Client will pay the full amount for the first completed work, and the full amount for the second completed work. The Postman’s Knock creates preliminary sketches to prevent this situation, so please pay attention to these sketches.

Shipping Policies

These policies apply only to tangible/physical goods purchased from The Postman’s Knock and TPK Weddings.

I am willing to accommodate the Client in his/her shipping preferences. I recommend USPS 2 Day Priority with insurance for domestic orders, and Fed-Ex or UPS for international orders.

If the Client does not choose to purchase insurance and the package arrives damaged, The Postman’s Knock is not liable and will not issue a refund in any amount. If insurance has been purchased, it is the client’s responsibility to:

  • Provide photos of the damaged product to The Postman’s Knock so the damage can be confirmed and I can begin work on a replacement.
  • File an insurance claim with USPS, or another shipping provider, if applicable {where damaged product photos will also be submitted}. The Postman’s Knock is happy to walk the Client through this if any confusion arises.
  • Insurance payments will be made to The Postman’s Knock, LLC if the Client desires a replacement product. If the Client does not want a replacement product, the Client will be the recipient of the insurance payment.

Cancellations

Cancellations will be considered only if the request is made within 48 hours of placing an order and I have not begun work on the order. However, the cancellation request will not be entertained if the orders have been communicated to The Postman’s Knock, and I have initiated the process of working on these orders. If The Postman’s Knock is unable to complete the design {due to an emergency situation} your payment will be refunded in full.

Confidentiality

When The Postman’s Knock receives your transmission of personal information, the information is treated as strictly confidential. The Postman’s Knock will never willfully disclose your personal information to any third party without your written consent or authorization, except as required by any applicable federal, state or local law or regulation. I can only deal directly with the party placing the order, and I am unable to deal with any intermediaries / third parties.

Working Hours

Working hours are Sunday-Friday 10 AM-7:30 PM MTN (excluding US bank holidays).

Please also visit my FAQs and Privacy Policy for more information. Always know that I am available for questions at [email protected].